Support
Need help? We're here for you. Reach out and we'll get back to you as soon as we can.
Contact us
For all support inquiries, email us at hello@getcovey.app
Response time
We aim to respond to all inquiries within 24 hours during business days (Monday–Friday, 9am–5pm ET).
Common topics
Account & verification
Trouble verifying your email or phone? Issues with identity verification or document uploads? Email us with your account email and a description of the issue.
Bookings & payments
Questions about a booking, payment, or refund? Include your booking details and we'll look into it. Payments are processed by Stripe — for payment method issues, you may also check your Stripe account.
Safety concerns
If you have a safety concern about an educator, venue, or activity, please email us immediately at hello@getcovey.app with the subject line “Safety Concern”. We take all reports seriously and will respond as quickly as possible. See our Child Safety Standards for how we moderate content and handle abuse.
Delete my data
You can permanently delete your account and all associated data right in the Covey app: Profile → Delete Account (also under Settings → Privacy & Safety). Prefer email? Write to hello@getcovey.app with the subject “Delete My Data” and the email on your account; we'll process it within 30 days. See our Privacy Policy for full details.
Role-specific help
Parents
Questions about booking, payments, your kids' profiles, or pickup contacts? Check our parent guide or email us.
Educators
Questions about verification documents, curriculum tools, earnings, or payouts? Check our educator guide or email us.
Venue Operators
Need help listing your venue, uploading documents, or managing proposals? See our location guide or email us.