Support
Need help? We're here for you. Reach out and we'll get back to you as soon as we can.
Contact us
For all support inquiries, email us at hello@getcovey.app
Response time
We aim to respond to all inquiries within 24 hours during business days (Monday–Friday, 9am–5pm ET).
Common topics
Account & verification
Trouble verifying your email or phone? Issues with identity verification or document uploads? Email us with your account email and a description of the issue.
Bookings & payments
Questions about a booking, payment, or refund? Include your booking details and we'll look into it. Payments are processed by Stripe — for payment method issues, you may also check your Stripe account.
Safety concerns
If you have a safety concern about an educator, venue, or activity, please email us immediately at hello@getcovey.app with the subject line “Safety Concern”. We take all reports seriously and will respond as quickly as possible.
Delete my data
To delete your account and all associated data, send an email to hello@getcovey.app with the subject line “Delete My Data” and include the email address on your account. We'll process your request within 30 days and send a confirmation when complete. See our Privacy Policy for full details.
Role-specific help
Educators
Questions about verification documents, curriculum tools, earnings, or payouts? Check our educator guide or email us.
Location owners
Need help listing your venue, uploading documents, or managing proposals? See our location guide or email us.